Privacy Policy

Last updated:

PointUp collects information to provide better services to our users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application and website.

1. Information We Collect

PointUp collects information to provide better services to our users. We collect information in the following ways:

Information you give us

• Account information (name, email address, profile picture)
• Family information (family name, member details)
• Quest and task information
• Reward preferences and redemption history
• Photos and proof submissions for completed tasks

Information we get from your use of our services

• Device information (device type, operating system)
• Usage data (features used, time spent in app)
• Performance data (app crashes, loading times)
• Location data (if you choose to enable location services)

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process quest completions and reward redemptions
• Send notifications about quest updates and family activities
• Provide customer support
• Ensure the security and safety of our users
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your consent
• Within your family group (as intended by the app)
• To comply with legal requirements
• To protect our rights and the safety of our users
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

5. Children's Privacy

PointUp is designed for families and may be used by children under 13. We take special care to protect children's privacy:

• We only collect information necessary for the app's functionality
• Parents have control over their children's accounts
• We do not share children's information with third parties without parental consent
• Parents can request deletion of their child's information at any time

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Opt out of certain data collection
• Withdraw consent for data processing

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: